In October of 2018 there were 203 patients who Did Not Attend their appointment with a Clinician, resulting in 34 hours of wasted clinical time. Please help us to help you by always cancelling an appointment you are unable to attend or no longer need, we are then able to offer this appointment to another person in need.
It is our practice policy to monitor all cases of patients not attending appointments and we will explore various options to reduce the number of DNAs with our Patient Group. Patients who repeatedly fail to attend appointments and do not contact the surgery in advance will be sent a letter reminding them to cancel appointments they no longer require in advance and asking if there are specific problems preventing them from letting us know.
SMS APPOINTMENT REMINDERS WILL NOW BE SENT OUT TO REMIND YOU OF AN APPOINTMENT.
January 2018 180 Patients 30 Hours
February 2018 159 Patients 26 Hours & 30 Minutes
March 2018 186 Patients 31 Hours
April 2018 168 Patients 28 Hours
May 2018 176 Patients 29 Hours & 20 Minutes
June 2018 127 Patients 21 Hours
July 2018 157 Patients 26 Hours & 30 minutes
August 2018 159 Patients 27 Hours
September 2018 163 Patients 27 Hours
October 2018 203 Patients 34 Hours