The Medical Centre

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DNAs (Did Not Attend Appointments)

In October of 2018 there were 203 patients who Did Not Attend their appointment with a Clinician, resulting in 34 hours  of wasted clinical time. Please help us to help you by always cancelling an appointment you are unable to attend or no longer need, we are then able to offer this appointment to another person in need.

It is our practice policy to monitor all cases of patients not attending appointments and we will explore various options to reduce the number of DNAs with our Patient Group. Patients who repeatedly fail to attend appointments and do not contact the surgery in advance will be sent a letter reminding them to cancel appointments they no longer require in advance and asking if there are specific problems preventing them from letting us know.

SMS APPOINTMENT REMINDERS WILL NOW BE SENT OUT TO REMIND YOU OF AN APPOINTMENT.

January 2018                     180 Patients                     30 Hours

February 2018                   159 Patients                      26 Hours & 30 Minutes

March 2018                        186 Patients                     31 Hours

April 2018                          168 Patients                      28 Hours

May 2018                           176 Patients                     29 Hours & 20 Minutes

June 2018                          127 Patients                      21 Hours

July 2018                           157 Patients                      26 Hours & 30 minutes

August 2018                      159 Patients                      27 Hours

September 2018               163 Patients                      27 Hours

October 2018                    203 Patients                      34 Hours

 

 

Published16.11.18

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