There’s lots you can do to make the most of your GP and appointments. This leaflet explains what you can do to ensure you get the best possible care:
To make an appointment dial 01205 870666 and press 1 to use the automated service.
This allows you to make routine doctor’s appointments 24 hours a day 7 days a week without speaking to a receptionist.
You can also book routine appointments with the doctor or phlebotomy clinic online.
If you need to make an appointment to see someone other than a doctor, or if you need to see a GP urgently, dial 01205 870666 and press 2 to speak to a receptionist.
You will then be allocated an appointment with the first available doctor on the day you call.
For life threatening situations, do not phone the surgery, dial 999 immediately. If your situation is not life-threatening, but it is more urgent that needing an appointment at the end of surgery, dial 01205 870666 and press 2. This connects you directly with a receptionist.
Please note that if you use this service inappropriately you will be asked to ring back on the appropriate line as your call is blocking the emergency number.
Out of hours (after 6.30pm and before 8.00am) please use the NHS 111 service.
You are able to book telephone appointments with your doctor after morning surgery to receive your test results, ask for advice or discuss any concerns you may have. To book a phone call with the doctor please contact the surgery after 9am and before 12noon.
Please note the doctors can only do a certain number of phone calls per day as they have to go out on visits before the evening surgery. Therefore you may have to wait a day or two for your phone call.
You are also able to request a telephone call from the nurse to discuss any areas of concern. The nurses fit their phone calls in throughout the day so please ensure the telephone number you give the receptionist when you book a call is a number you are available on all day.
We expect you to attend the surgery when you need medical help. This allows us to look after you with the right equipment and with other staff available to help us.
However, if you are unable to attend the surgery due to ill health we will visit you at home.
Please telephone before 10:30am and ask the receptionist to add you to the visit list. You will normally be visited after morning surgery.