DNAs (Did Not Attend Appointments)

In December 2016 there were 106 patients who Did Not Attend their appointment with a Clinician, resulting in 16 hours of wasted clinical time. Please help us to help you by always cancelling an appointment you are unable to attend or no longer need, we are then able to offer this appointment to another person […]

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New look for surgery website

We’ve given our surgery website a fresh new look! The new design helps you find all the information you need quickly and easily, including opening times, how to make an appointment and how to order your repeat prescriptions. We hope you enjoy looking around our new site. If you have any feedback or ideas that can help […]

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Outpatient Appointments

It has been brought to our attention that Pilgrim Hospital Outpatient department do not send patients their appointment details until one week before the appointment date. This has been raised with the Clinical Commissioning Group and is being investigated. Please do not ask the practice to chase your appointment as we are just told that […]

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New Enhanced Data Sharing Model

Our Clinical software company are changing the way your medical record can be shared depending on your expressed consent. In simple terms this new data sharing model requires you to decide if you consent, or not, to the following: Sharing Out” consent – which allows information from the GP record to be available in the […]

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Patient Practice Group

Would you like to have a say about the services provided at The Medical Centre? We appreciate that not everyone has the time to give to attend meetings so we are setting up a “Virtual” Practice Group in addition to our existing group. This is an email community of patients allowing you to give your […]

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SMS Service

We have just launched a texting service to remind you of your appointments, new services etc. If you would like to sign up to this service please complete a sms consent form or write into the practice, (including an up to date mobile number) giving us your consent.

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